Term & Conditions

Terms

At Al Marwa Perfumes, we are committed to making your shopping easy and fuss-free. Please read the following terms and conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions.

 

Making a Purchase

At Almarwaperfumes.com, we are not able to neither amend nor combine orders that are made separately and that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment. We post all orders made before 1pm, Sunday Tuesday & Thursday via Pos Laju within Malaysia. Pos Laju makes deliveries Monday - Saturday, excluding the first Saturday of every month and local public holidays (Malaysia). Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers (Pos Laju or Malaysian Registered Mail) and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.

*All our parcel/enveloppe are tightly & safely closed (plastic bubble protection)

Payment

All payments have to be made by means specified by Almarwaperfumes.com. Payments shall not be deemed to be made until full amount of funds have cleared. Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.

 

Credit Card Details

Al Marwa Perfumes  does not store or handle any credit card details on our system. All credit card transactions are handled by Paypal a Global Trading & Financial Service. Paypal uses several mechanisms to protect the security and integrity of its customers personal information. Exchanges/ Returns/Lost parcel/enveloppe/Damage All returns must be returned in UNWORN, UNALTERED condition. For hygienic purpose all the returns of items already used by the consumer will not be accepted. All returns must be posted within 7 days of receiving your order. All items returned (including faulty items) without abiding by the above terms (1. & 2.) will not be accepted. Buyer bears the cost of shipping the item back to us. Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. Al marwa perfumes.com portrays all items as accurately as possible. Returns due to colour variances will not be accepted. All returns will be processed by the Returns Department, up to 5 working days from the date we receive the parcel.

Lost Parcel/Enveloppe

All our shipping (within or outside Malaysia) are send with a tracking number (via Pos Laju in Malaysia & via register letter or parcel outside Malaysia). For international shipment & after a period of 30 days after the sending date. We will launch an investigation through Pos Malaysia customer service. Within Malaysia we will launch the investigation after a period of 7 days after the date of sending. After the investigation period finish & if the envellope/parcel is finally lost we will not refund your money because the parcel/envellope are send without insurance. Pos Malaysia policy only accept the insurance for valuable items.

Damage Parcel/Envellope 

In this case we ask you to take immediately a picture as a proof of damage (both perfume broken & envellope or damaged parcel). You should send us the picture as soon as possible by email. We will send you back your order, you will not have to pay again your order. 

Product Care

Buyers are advised to keep away the perfumes from sunlight & high temperature.On all our products there are a date of production & expiration mentionned on the packaging or on the website in the description products. The validity of our products is 2 years. If the perfumes is keep away from sunlight & high temperatures this validity can be extand for one more year. It means total 3 years validity.

All content and photos from Al Marwa Perfumes.com belong to Al Marwa Enterprise . Collectively, content composite one or more of the following - text, data, music, sound, graphics, images, pictures, photographs, videos, software or other forms later created or not known at this time.

 

Al Marwa Enterprise reserves the right to make amendments to any of the above Terms & Conditions.