How To Order

FAQ : Ordering and Payments

I’m new here. How do I make an order on Al Marwa Perfumes?

Step 1:

From the home page, click on the ‘Collection’menu bar. You may find the list of products (For Men,For Women etc...) Click on the menu tab to view.

Step 2:

At the product catalogue, select any product you want by clicking the product image.

Step 3:

At the product page, you will see product details,stock availability and price. Select the quantity or click ‘Add to Cart’ button to continue.

Step 4:

At the shopping cart page, you may see the total of your order. If you want to purchase another product, click ‘Collection’ button. If you have checked the details and confirm to make an order, click on ‘Checkout’.

Step 5:

Fill your particulars.Fill in your name, delivery address, phone number,email address, When you have confirmed your details, click on the ‘Continue to next step’ button. If the shipping & billing address are different just tick or untick the box located above the button "Continue to next step"

Step 6:

If you choose 'Bank in', you will see the bank name and the account bank number so you can make a payment to your nearest Bank Islam ATM machine. Then, email to us your proof of payment so we can proceed your order. After you deposit the payment, please scan your bank transfer slip and then send the image scan  to contact@almarwaperfumes.com with your name, phone number and order number

If you choose to pay via online banking or Paypal , you will be brought to the new page of the electronic payment gateway website.Please follow the instructions to complete your order. Once done, your order will make its way to you!

Step 7:

After checking out, you will receive 1 confirmation email. Expect your order to arrive within 3-4 business days InsyAllah

 

What forms of payment do you accept?

We accept Paypal, online banking and bank in deposit (bank islam). We accept Debit Cards, Bank Transfer & Western Union

 

I haven’t received any placement confirmation order email from you?

Once your order placed you will automatically receive a confirmation email in your email box. If you have not received it check your spam/junk box. If you have not receive any email contact us: contact@almarwaperfumes.com 

 

My computer screen froze when I waited for processing the payment. How do I know if my payment went through successfully?

You may know that you had made an order when you receive a confirmation email from Al Marwa perfumes. If not, try placing your order again. Otherwise, you may contact our Customer Service to verify the placement of your order.